Terms of Service
Welcome to Matea Nesek. By accessing or purchasing from our website, you agree to the following terms and conditions.
Please read them carefully before placing your order.
1. General Conditions
• All products available on this site are offered subject to availability.
• Prices, packaging, and product details are subject to change at any time without notice.
• We reserve the right to refuse service or cancel orders at our discretion, including suspected cases of fraud or misuse.
2. Product Use
• All perfumes, oils, and related products are for external use only.
• Avoid contact with eyes or sensitive areas.
• Discontinue use immediately if irritation occurs and seek medical advice if necessary.
3. Orders and Payment
• Orders are processed only after payment confirmation.
• For Cash on Delivery (COD), please ensure the correct delivery address and contact details are provided.
• Incomplete or inaccurate information may result in delays or cancellations.
4. Returns, Exchanges & Refunds
• Please refer to our Return & Refund Policy for details on product returns, exchanges, and eligibility conditions.
• We do not offer cash refunds; exchanges or store credits may be provided upon approval for unopened, sealed products.
5. Shipping
• We currently ship within the UAE and selected international destinations.
• Delivery times vary depending on the courier and destination.
• Free UAE delivery applies to orders above AED 300.
6. Intellectual Property
• All trademarks, designs, product images, and text on this site are owned or licensed by Matea Nesek.
• Reproduction, modification, or distribution of any materials without written consent is strictly prohibited.
7. Privacy
• Customer data is treated with strict confidentiality and used only to fulfill orders or improve the customer experience.
• For more details, please see our Privacy Policy.
8. Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
